Frequently Asked Questions
Frequently Asked Questions (FAQ)
Shipping
Please visit our shipping and handling page.
Returns and Exchanges
What is your return policy?
We offer a 30-day return policy for unworn and undamaged items in their original packaging. Please note that custom-made pieces and final sale items are not eligible for return.
How do I initiate a return or exchange?
To start a return or exchange, contact us at info@xerxeselite.com with your order number and reason for the return or exchange. Our team will provide detailed instructions to help you through the process.
Do you cover return shipping costs?
Return shipping costs are the customer’s responsibility unless the item is defective or the wrong product was sent.
Product Information
What materials are used in your jewelry?
Our jewelry is crafted from premium materials, including sterling silver, gold plating, stainless steel, and natural gemstones.
Are your products hypoallergenic?
Yes! Most of our pieces are hypoallergenic and safe for sensitive skin.
Do you offer custom or personalized jewelry?
While we don’t offer fully custom jewelry, select pieces can be personalized with options such as engravings or custom finishes. Check individual product descriptions for personalization availability, or contact us at info@xerxeselite.com for more details.
Care Instructions
How should I care for my jewelry?
To keep your jewelry in excellent condition:
- Avoid exposure to water, perfumes, and harsh chemicals.
- Store your jewelry in a dry, cool place, ideally in the pouch or box provided.
- Use a soft cloth to gently clean and remove any tarnish or dirt.
Payments and Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and secure options like Shop Pay and Apple Pay.
Is my payment information secure?
Yes! Our website is equipped with SSL encryption to ensure your payment information is safe and secure.
Promotions and Discounts
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to stay updated on exclusive promotions and special offers.
Can I use multiple discount codes?
No, only one discount code can be applied per order.
Contact Us
How can I reach customer support?
For any questions or concerns, contact us at info@xerxeselite.com or our Contact Us page. We aim to respond to all inquiries within 24–48 hours.
What are your customer service hours?
Our customer support team is available Monday–Friday, 8 AM–5 PM (EST).